How It Works

FairSquare offers flat-rate pricing starting at $299 per case. Fees vary based on dispute type (mediation vs. arbitration) and the size of the claim. You'll see exact pricing during the intake process before committing. Our fees are typically 90% less than what you'd spend on traditional litigation.

We handle disputes related to home services — including incomplete or poor-quality work, non-payment or underpayment, project cost overruns, property damage, contract violations, material disputes, and scheduling failures. If it involves a contractor and a homeowner in the home improvement context, we can help.

Yes. Arbitration through FairSquare results in a final, binding decision — similar to a court ruling, but faster and far less expensive. Mediation results in a mutually agreed settlement, which both parties can choose to formalize in writing. We'll help you choose the right track for your situation.

You can submit contracts, invoices, change orders, photos and videos of the work, text messages, emails, receipts, permits, and any other relevant documentation. Our platform supports common file formats and guides you through the submission process step by step.

In arbitration cases where a valid arbitration agreement exists (such as a clause in a contract or platform terms), non-participation may result in a default ruling. For mediation, both parties must agree to participate. If the other side refuses mediation, we can advise you on next steps, including switching to arbitration or other options.

Yes. If your contract includes an arbitration clause — as many home services agreements do — FairSquare can administer the arbitration under our rules. We work with existing contract language and ensure the process is conducted fairly and in compliance with applicable law.

Most cases are resolved within 14 days of filing. Simple cases can conclude in as little as 7–10 days. More complex cases with extensive evidence or multiple issues may take up to 30 days. Throughout the process, you'll have visibility into your case status on our platform.

Once a resolution is reached, you'll receive a formal written document outlining the outcome, any required actions, and any applicable deadlines. Arbitration awards can be enforced in court if necessary. Our team is available to help you understand the resolution and what to expect next.

No. FairSquare is designed to be accessible without legal representation. Both parties can participate directly. That said, you're always welcome to have an attorney assist you if you prefer. Our process is straightforward and user-friendly for non-lawyers.

Yes. All case proceedings, evidence, and communications are kept strictly confidential. Only the parties involved, their representatives (if any), and the assigned neutral have access to case materials. We use industry-standard encryption and security practices to protect your data.